Questions were posed by Retail Touch Points, producer of the 2011 Outlook Guide for Retail Companies. Here are some of the questions covered in this video: what are some of the must have strategies to best serve the customer in 2011? What is the impact of localization and how retailers are re-examining merchandising and assortment strategies to better serve the customer in 2011? What are some of the customer-facing technologies that retailers should increase their investments in through the coming year?