|
CREATIVE INSIGHTS INC. |
Ted Topping
President of Creative Insights Inc.
Co-author of Start and Run a Retail Business
Ted Topping, MBA, is president of Creative Insights Inc., a consulting firm he established in 1989. He delivers practical and value-packed presentations, consulting and training to all sectors that deal directly with the consumer – including retail, service, hospitality and manufacturing – plus trade associations and government agencies serving these sectors.
Ted Topping’s presentations are motivational, inspirational and entertaining, yet deliver a solid take-home to the participants. He inspires participants to adopt a practical, can-do approach and helps them create an action plan to get them where they need to go next with their business.
Topping’s speaking and consulting clients across North America include not just international brands but also progressive mid-size companies wanting to step up to the next level, as well as national and state-wide trade organizations, government agencies and ministries.
With more than three decades of relevant experience, Topping has a deep understanding of the key motors of a consumer-facing enterprise. In his consulting work, he re-aligns his clients’ businesses through an evaluation of all dimensions of the customer interface. His consulting process aims for a permanent change in the company, not a quick band-aid, and leaves the client with a practical tool kit to get from where they are today to where they want to go.
In addition, Topping designs, produces and leads customized, benchmarking industry-wide, large-scale training programs, developing them from initial ideas and research through to writing training manuals, training the trainers, and delivering training programs.
Topping is also a widely published writer and co-author of Start and Run a Retail Business, an international best-selling resource book translated into five languages, including Chinese, Spanish and Russian.
The difference…
• Ted is a strong generalist, familiar with all aspects of customer-facing business.
• Ted’s expertise comes from personal experience and years of consulting work.
• He zeroes-in on the customer experience and identifies what needs to be done to improve it in every business.
• His approach is always practical and action oriented – giving not just ideas but instructions on what you can DO.
• He is down-to-earth and approachable.
• Ted is also an entertainer at heart and an accomplished musician, writer and author.
• He believes in magic.
Start and Run Retail Business by Jim Dion and Ted Topping |
Your brand is a feeling, a reputation and a promise you can reinforce through service |
Why they sometimes turn left when we expect them to turn right |
These are the trends that will change your business, and how to prepare |
| Start and Run a Retail Business | Associates |
TedTopping.com is copyright © 2009 by Creative Insights Inc.
All rights reserved.
