Presentation Details

Download your presentation here.

Service and Customer Experience: Inspired by Disney

Client Appliance Connexion (New Zealand)
Date Sep 5, 2013
Access Client Only


Presentation for the 2013 Appliance Connexion Conference in Chicago, IL, Omaha, NB, and Las Vegas, NV.

This high-energy session lets you benchmark a brand that has been synonymous with service excellence for many years.  Based on “Perfecting the Customer Experience,” a multi-day program in Anaheim, CA where participants learn first hand that quality (attention to details) and service (exceeding guest expectations) have to be built in – not separate from – the product being sold, this presentation comes packed with real-life Disney stories to help you improve the customer experience you offer and then deliver it consistently. (Presented by Ted Topping - Creative Insights.)

Back to all Presentations

Client Access

Speeches & Workshops marked require a Client Code.