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The “Convenient” Truth About Consumers, Chickens And Those Who Sell Them Client Only
Feb 28, 2020
Keynote at the Conferencia magistral en evento de la Asociación Dominicana de Avicultura, ADA.
MoreLa “Conveniente” Verdad Sobre Los Consumidores De Pollos Y Aquellos Que Los Venden Client Only
Feb 21, 2020
Keynote at the Conferencia magistral en evento de la Asociación Dominicana de Avicultura, ADA.
MoreSolving The Pace Of Innovation, One Innovation At A Time Client Only
Feb 7, 2020
Keynote at DOMOTEX USA 2020 in Atlanta, GA.
MoreWhat's in Store For the Future? Client Only
Apr 8, 2019
Presentation for Betta Home Leaving (Australia) Members in NYC, NY.
MoreRetail Study Tour Client Only
Apr 8, 2019
Retail Study Tour for Betta Home Living (Australia) members in NYC, Chicago, Dallas (6 days).
MoreTrends & Color Forecasting (2019 Edition): Learn to Spot Trends Because Trends Are Big Business Client Only
Apr 4, 2019
Presentation for Crossville Sales Team in Ft. Lauderdale, FL.
MoreJuzo Retail Panel Discussion: Sales & Service, Visual Merchandising and Sales Performance Metrics Training – The Lessons and the Results Client Only
Mar 28, 2019
Panel discussion at the 2019 POWER Symposium in New Orleans, LA.
MoreThe Service Challenge: Creating a Customer Service Oriented Operating Model For BRP – How You Do It and Who Does It Right And Who Got It All Wrong Client Only
Mar 13, 2019
Presentation for BRP Management in Montreal, Canada.
MoreTrends & Color Forecasting Client Only
Oct 10, 2018
Presentation for Crossville Sales Team in Nashville, TN.
MoreManaging the Health of Your Business: Distribution Best Practices Client Only
May 10, 2018
Panel Discussion at the 2018 Coverings Tile, Stone & Flooring Conference.
MoreOverstocked? Learn to Deal with It and Even Capitalize on It Client Only
May 9, 2018
Presentation at the 2018 Coverings Tile, Stone & Flooring Conference.
MoreWinning Strategies In The Era Of Amazon And Big Box Retailing Client Only
Oct 12, 2017
Presentation at the 2017 Brazil Ceramic Tile Experience Conference in San Antonio, TX.
MoreUnderstanding The Power Of Amazon And What It Means To Your Business Client Only
Oct 1, 2017
Presentation at the 2017 Appliance Connexion Conference in Santa Monica, CA.
MoreRetail Isn't Dead. What's Dead Is Retail As We Know It Client Only
Aug 30, 2017
Agenda: - Rate of change. - Retail Gloom And Doom - The Reasons - Retail 3.0.: Saving and Seizing your Customer’s Attention Through Frictionless and Shareable Experiences. Retailers who are Doing It and How You too can Do It.
MoreWhere Ideas Come From Client Only
Aug 20, 2017
Learn how to get IDEAS, how to turn ideas into INNOVATIONS for your business, how to turn innovations into a PLAN OF ACTION and how to turn a plan of action into RESULTS!
MoreRetail Isn’t Dead! Retailers Who Are Making A Killing And How You Can, Too! Client Only
Aug 13, 2017
MoreBest Practices Amongst Us Client Only
Aug 13, 2017
Retail Panel Discussion & Audience Questions Retailers share compelling stories on how they manage to excite their customers and how they reap the benefits by scoring stellar sales. Learn how they use the following: • In-store and community events • Retail store environment • Customer Engagement • Consumer expectations
MoreWhat’s Next In Customer Engagement: Ideas Your Customers Will ‘Like’ And ‘Love’ You For Client Only
Apr 7, 2017
Presentation at Coverings 2017 Conference in Orlando, FL.
MoreDon’t Get Caught Doing What Worked Yesterday When Customers Are Obsessed With What They Want Tomorrow Client Only
Apr 7, 2017
Presentation at the 2017 Coverings Conference in Orlando, FL.
MoreThe Art And Science Of Whole Branding Client Only
Feb 4, 2017
Workshop for the Pauline Sisters.
MoreTime To Up Your Game: How To Reinvent Your Business To Meet The Ever-Changing Customer Needs & Expectations Client Only
Jan 24, 2017
Presentation at the 2017 AGM Conference in Orlando, FL.
MoreCustomer Data: Your Crystal Ball To Predict (And Achieve) Stellar Results Client Only
Jan 9, 2017
Presentation for Pinch A Penny Pool Patio And Spa Owners in Orlando, FL.
MoreWhat Gets Measured, Gets Done. 15% Sales Increase Anyone? Client Only
Jan 9, 2017
Presentation for Pinch A Penny Pool Patio And Spa Owners in Orlando, FL.
MoreBringing It Home - From Ideas To Innovations To Actions Client Only
Nov 29, 2016
Presentation at the 2016 Running Event in Orlando, FL.
MoreStore Traffic Is Down: Time To Reboot Client Only
Nov 9, 2016
Presentation at the NSRA 2016 Annual Leadership Conference in San Antonio, TX.
MoreMay You Live In Interesting (Retail) Times - And Interesting Appliance & Furniture Industry Times Client Only
Nov 7, 2016
Presentation for Betta Execs and Dealers in visit to the US from Australia.
MoreRetail Study Tour (Dallas-Chicago-Los Angeles) - A Week In Review Client Only
Nov 7, 2016
Retail Study Tour for Betta Execs and Dealers from Australia.
MoreReady To Get Floored By All The Possibilities? Client Only
Oct 24, 2016
Presentation at Total Solution Plus Annual Conference in Indian Wells, CA.
MorePrinciples Of Superior Selling In A Showroom Client Only
Jun 13, 2016
Workshop for Crossville Tile & Stone Sales Team in Nashville, TN.
MoreMaking Your Showroom Into A Selling Room Client Only
Jun 13, 2016
Presentation for Crossville Tile & Stone Sales Team in Nashville, TN.
MoreThe Psychology Of Price And Why It Matters Client Only
May 12, 2016
Webinar for AudioSolutionz customers.
MoreCHANGE or CLOSE, No More Choices Client Only
Apr 19, 2016
Keynote at the 2016 Boston-only retailer event for J.D. Associates in Boston, MA.
MoreThe Myth of Millennials - Why They May Not Deliver the Revenue You Expect Client Only
Mar 3, 2016
Webinar for AudioSolutionz customers.
MoreFollow The Customer - Creating A True Cross Platform For Complete Customer Engagement Client Only
Jan 6, 2016
Keynote at the 2016 ProSource Conference in Orlando, FL.
MoreMay You Live In Interesting (Retail) Times Client Only
Nov 9, 2015
Presentation for Arçelik A.S. Dealers and Company Executives during their US. Retail Study Tour in Chicago, Dallas, and NYC.
MoreHow Technology Is Transforming Retail As We Know It Client Only
Sep 15, 2015
Presentation at the 2015 NBDA Conference in Las Vegas, NV.
MoreDo You Have A Digital Shoplifting Problem? How To Combat Showrooming Client Only
Sep 15, 2015
Presentation at the 2015 NBDA Conference in Las Vegas, NV.
MoreThe Holidays Are Here....What You Need To Do To Improve Your Holiday Operations And Results Client Only
Aug 20, 2015
Webinar for Industry Dive.
MoreOn The Rise And Online Client Only
Jun 30, 2015
Presentation at The Running & Fitness Event For Women in Chicago, IL.
MoreCan You Think Of 20 Ways You Can Thrive In The Brave New World Of Retail? We Can! Client Only
Jun 22, 2015
Presentation at The Lighting One 2015 National Meeting/Convention in Dallas, TX.
MoreThe On-Demand Economy: Mobile Customers Want it Now - Are You Ready? Client Only
Jun 7, 2015
Presentation at the 2015 Retail Growth Solutions Conference for the Society of American Florists in Hartford, CT.
MoreThe Six-Step Roadmap To Building The Perfect Inside Sales Process Client Only
May 13, 2015
Presentation for Crossville Inside Sales Team in Nashville, TN.
MoreNew Rules Of Customer Engagement Client Only
Apr 16, 2015
Presentation on April 15 at LivingWell to all Associates.
MoreGeneration Squared – How to Sell to Four Different Generations Client Only
Jan 21, 2015
Presentation at the 2015 International Surface Event in Las Vegas, NV.
MoreThe New Rules Of Customer Engagement Client Only
Jan 20, 2015
Presentation at the 2015 AGM Retail Conference in Orlando, FL.
MoreThe Psychology Of Price And Why It Matters Client Only
Jan 20, 2015
Presentation at the 2015 AGM Retail Conference in Orlando, FL.
MoreHigh Performance Retailing Client Only
Jan 8, 2015
Workshop for the Pauline Sisters of the Pauline Books & Media, Boston, MA.
MoreWhat If Selling More To The Customers You Already Have Is Not Enough? Client Only
Dec 2, 2014
Presentation at the 2014 Running Event in Austin, TX
MoreSales & Service and Sales Management Excellence Training Program Client Only
Nov 26, 2014
Sales and Service Excellence Training Workshop for Samsung Brand Store Associates and Sales Management Excellence Training Workshop for Samsung Brand Store Managers.
MoreWhat's In Store: Retail Rights & 'Rongs' Client Only
Aug 29, 2014
Presentation at the 2014 Appliance Connexion Conference in Singapore, SG.
MoreYou Are No Longer In Charge! The Changing Face Of Retail Client Only
Aug 28, 2014
Presentation at the 2014 Appliance Connexion Conference in Singapore, SG.
MoreGold Standards Client Only
Aug 28, 2014
The Gold Standards that were in Marc Fletcher's presentation
MoreManage Your Inventory To Maximize Your Profits - 6 Workshops Client Only
Aug 19, 2014
Workshop Series for the 2014 IGC East and Chicago Independent Garden Center Show in Washington, DC and Chicago, IL.
MoreCustomer Engagement New Rules Client Only
Jul 24, 2014
Presentation at the 2014 Tech Data CPE Retail Partner Summit in NYC, NY.
MoreHigh Performance Retailing Client Only
Jul 21, 2014
Presentation for NHL Store Leaders at 2014 NHL Exchange Buying Show in Denver, CO.
MoreIt’s All About Price, Right? (Wrong!) Client Only
Jun 10, 2014
Presentation at the SAF 2014 Retail Growth Solution Conference in Chicago, IL.
MoreAre You Missing Out on Mobile Shoppers? Client Only
Apr 30, 2014
Presentation at the 2014 Coverings Show in Las Vegas, NV.
MoreManaging And Leading Your Team To Success Client Only
Mar 25, 2014
Presentation at the 21st Annual SHVL Leadership Conference in Nashville, TN.
MoreHow To Sell More To The Customers You Already Have Client Only
Mar 25, 2014
Presentation at the 21st Annual SHVL Leadership Conference in Nashville, TN.
MoreCustomers Are Changing, Are You? Client Only
Mar 25, 2014
Presentation at the 21st Annual SHVL Leadership Conference in Nashville, TN.
MoreHow To Effectively Deal With The Mobile Enabled Shopper Client Only
Jan 29, 2014
Presentation at the 2014 International Surface Event in Las Vegas, NV.
MoreThe Psychology Of Price And Why It Matters Client Only
Jan 29, 2014
Presentation at the 2014 International Surface Event in Las Vegas, NV.
MoreBata LeaderShift Conference Client Only
Jan 22, 2014
Reading material for Bata Emerging Markets (BEM) LederShift Conference in Santa Monica, LA.
MoreBata LeaderShift Conference Client Only
Jan 21, 2014
Presentation decks for Dionco speakers at the 2014 Bata Emerging Markets (BEM) LederShift Conference in Santa Monica, LA.
MoreCustomer Engagement New Rules Client Only
Jan 19, 2014
Presentation at the Winter Fancy Food Show in San Francisco, CA.
MoreThe Future Of POS Client Only
Jan 17, 2014
Presentation at the Winter Fancy Food Show in San Francisco, CA.
MoreMaking Your Showroom Into A Salesroom Client Only
Jan 11, 2014
Presentation for Garden State Tile Design Consultants in Bethlehem, PA.
MoreThe Swiss Army Knife Of Negotiation Skills Client Only
Jan 10, 2014
Presentation for Garden State Tile Managers and Outside Sales Team in Bethlehem, PA.
MoreSelling 15% More? Easier Done Than Said Client Only
Dec 4, 2013
Presentation at the Nathan Sports Retail Selling Symposium in Austin, Texas.
MoreThe Swiss Army Knife Of Negotiation Skills Client Only
Dec 3, 2013
Presentation at The Running Event, the premiere conference and expo for the running specialty channel, held annually in Austin, TX. Organized by Formula4 Media, publishers of Running Insight magazine.
MoreCompeting In The Digital Age Of Retail Client Only
Nov 14, 2013
Presentation for the 2013 NSRA Annual Leadership Conference in Boston, MA.
MoreYour Customers Are Changing, Are You? Client Only
Oct 29, 2013
Workshop for Coach Sales Consultants in New York City, NY.
MoreMaking Your Showroom Into A Salesroom Client Only
Oct 16, 2013
Workshop for Crossville Salesroom Managers in Nashville, TN.
MoreWhat's The Key To Market Success Client Only
Sep 19, 2013
Presentation at the Society of American Florists (SFA) 129th Annual Convention in Phoenix, AZ.
MoreRetail, Consumer & Technology Client Only
Sep 12, 2013
Keynote at the 2013 SRA Conference in Singapore, SG.
MoreExpanding Outside Of Singapore Into North America Client Only
Sep 11, 2013
Presentation to Singaporean Retail Executives sponsored by Spring Singapore.
MoreBuyer and Negotiation Boot Camp Client Only
Sep 10, 2013
1 and 1/2 day-workshop on Buying and Negotiation for Courts Buyers in Singapore.
MoreDo You Have A Digital Shoplifting Problem? How To Combat Showrooming Client Only
Sep 5, 2013
Presentation for the 2013 Appliance Connexion Conference in Chicago, IL, Omaha, NB, and Las Vegas, NV.
MoreIf You Begin With Who Rather Than What…People Matter Client Only
Sep 5, 2013
Presentation for the 2013 Appliance Connexion Conference in Chicago, IL, Omaha, NB, and Las Vegas, NV.
MoreService and Customer Experience: Inspired by Disney Client Only
Sep 5, 2013
Presentation for the 2013 Appliance Connexion Conference in Chicago, IL, Omaha, NB, and Las Vegas, NV.
MoreWhat Does Abt Electronics Have In Common With The Bellagio? Client Only
Sep 4, 2013
Presentation for the 2013 Appliance Connexion Conference in Chicago, IL, Omaha, NB, and Las Vegas, NV.
MoreThe New Rules Of Customer Engagement Public
Sep 4, 2013
Presentation for the 2013 Appliance Connexion Conference in Chicago, IL, Omaha, NB, and Las Vegas, NV.
MoreU.S. Retail Study Tour Client Only
Sep 1, 2013
Retail Study Tour for the 2013 Appliance Connexion Conference in Chicago, IL, Omaha, NB and Las Vegas, NV.
More‘Just In Time’ Inventory Strategies For Garden Centers Client Only
Aug 22, 2013
Workshop for the 2013 IGC Know2Grow Retail Conference in Chicago, IL.
MoreImprove Your Inventory Performance & Sales Key Productivity Indicators Client Only
Aug 22, 2013
Workshop for the 2013 IGC Know2Grow Retail Conference in Chicago, IL.
MoreMarkdowns Happen: Make The Most Of Them Public
Aug 21, 2013
Workshop for the 2013 IGC Know2Grow Retail Conference in Chicago, IL.
MoreIt's All In The Assortment Planning Public
Aug 21, 2013
Workshop for the 2013 IGC Know2Grow Retail Conference in Chicago, IL.
MoreHow Much Is Enough? Budgeting And Open-To-Buy Client Only
Aug 21, 2013
Workshop for the 2013 IGC Know2Grow Retail Conference in Chicago, IL.
MoreBuying The Right Product For Your Customers, Today And Tomorrow Client Only
Aug 20, 2013
Presentation at the 2013 IGC Know2Grow Retail Conference in Chicago, IL.
More'If You Begin With Who Rather Than What... Client Only
Jun 26, 2013
Workshop for the 2013 Footwear Event in Chicago, IL.
MoreThe Customer Has Changed. Have You? Public
Jun 20, 2013
Keynote for the 2013 Nationwide Marketing Group Business & Leadership Management Conference in Las vegas, NV.
MoreThe New Rules Of Customer Engagement Client Only
Jun 11, 2013
Presentation at the 2013 Society of American Florists Conference in St. Louis, MO.
MoreThe Psychology of Price and Why it Matters Public
Apr 30, 2013
Presentation for the 2013 COVERINGS Conference and Trade Show in Atlanta, GA.
MoreWhat Every Retailer Can Learn From Apple Public
Apr 29, 2013
Presentation for the 2013 COVERINGS Conference and Trade Show in Atlanta, GA.
MoreCustomer Engagemnet 2.0 Client Only
Apr 26, 2013
Presentation for Canada Nufloors Group Inc. in Vancouver, BC, Canada.
More2013 U.S. Retail Study Tour: Reading Material Client Only
Apr 15, 2013
2013 U.S. Retail Study Tour Reading Material.
More2013 U.S. Retail Study Tour: Things You Are Going To See And Learn Client Only
Apr 15, 2013
Slide Presentation on Thing You Are Going To See And Learn In The 2013 U.S. Retail Study Tour.
More2013 U.S. Retail Study Tour: Detailed Agenda Client Only
Apr 15, 2013
2013 U.S. Retail Study Tour Detailed Agenda.
MoreSo, You Are Going To Take Over The Business... Client Only
Apr 14, 2013
Presentation at the 2013 NSRA's Next Gen Leadership Program in Chicago, IL.
MoreManaging Change Through Your People Public
Apr 9, 2013
Presentation for Discovery Clothing Management Team in Chicago, IL.
MoreConsumers Are Changing, Are You? Client Only
Feb 26, 2013
Presentation for Husqvarna's Top Dealers in Montego Bay, Jamaica.
MoreConsumers Are Changing, Are You? Client Only
Jan 31, 2013
Presentation at the Annual Campus Stores Canada Trade Show and Education Event in Toronto, Canada.
MoreHow To Compete With The Big Box Retailers Public
Jan 30, 2013
Presentation for the 2013 SURFACES STONEXPO MARMOMACC AMERICAS Show in Las Vegas, NV.
MoreWhat Every Retailer Can Learn From Apple Client Only
Jan 30, 2013
Presentation for the 2013 SURFACES STONEXPO MARMOMACC AMERICAS Show in Las Vegas, NV.
MoreModule 1: Finding, Interviewing, Hiring and Motivating A Winning Team Client Only
Jan 15, 2013
Workshop for Stag-Parkway 2013 Professional Retail Organization Training Program in San Antonio, TX.
MoreKeynote 2012 Client Only
Jan 15, 2013
James Dion's Keynote at the 2012 Dealer Show in Las Vegas
MoreDo You Have A Shoplifting Problem? Client Only
Nov 9, 2012
Presentation at the 2012 NSRA Conference in Washington, DC.
MoreService is Sales. Building an Unbeatable Sales and Service Team Client Only
Oct 29, 2012
Presentation for CTDA at their third annual Total Solutions Plus conference in Rancho Mirage, CA.
MoreMaking Your Showroom Into A Salesroom Client Only
Oct 3, 2012
Workshop for Crossville Salesroom Managers in Nashville, TN.
MoreConsumers Are Changing. Are You? Client Only
Oct 1, 2012
Presentation for the Empire Facilities Management Group in NYC, NY.
MoreAmazing The Consumer Of Today And Tomorrow Public
Sep 27, 2012
Presentation for FTD Top Accounts in Chicago, IL.
MoreAmazing The Consumer Of Today And Tomorrow Client Only
Sep 19, 2012
Presentation at the NBDA 2012 Interbike Show in Las Vegas, NV.
MoreThe Psychology Of Price: Stop The Markdown Madness Public
Sep 19, 2012
Presentation at the NBDA 2012 Interbike Show in Las Vegas, NV.
MoreNegotiation Skills Workshop Client Only
Sep 17, 2012
Workshop for Parbel Regional Sales Executives and Regional Education Executives in Miami, FL.
MoreAmazing Today and Tomorrow’s Consumer Client Only
Jul 31, 2012
Presentation at the 2012 Techdata Conference in Hilton Head, South Carolina
MoreDo You Have A Digital Shoplifting Problem? Public
Jun 25, 2012
Workshop at the 2012 Footwear Event in Chicago, IL.
MoreShoppers, Technology and The Retail Marketplace - Trends and Opportunities Client Only
Jun 19, 2012
Presentation for the Society of American Florists Retail Growth Solutions Conference in Philadelphia, PA.
MoreConsumer Attractions & Addictions 2012 & Beyond Client Only
Jun 6, 2012
Presentation at the Betta National Conference 2012 in Santa Monica, LA.
MoreDelivering The Trollbeads Mantra To Your Customers Client Only
May 31, 2012
Presentation for Trollbeads Distributors, Sales Reps and Retail Customers at Trollbeads International Conference in Las Vegas, NV.
MoreHiring And Developing Trollbeads Superfans Public
May 31, 2012
Presentation for Trollbeads Distributors, Sales Reps and Retail Customers at Trollbeads International Conference in Las Vegas, NV.
MoreHow To Find The Right Retailers & Create A Success Formula Public
May 30, 2012
Presentation for Trollbeads International Distributors & US Sales Reps at Trollbeads International Conference in Las Vegas, NV.
MoreConsumer Attractions And Addictions In 2012 And In The Future Client Only
May 25, 2012
Presentation at the 2012 Cadillac Fairview International Conference in Banff, AB, Canada.
MoreRetail 101: Executing The Basics (In English and Portuguese) Public
May 9, 2012
Presentation at the APAS 2012 Annual Conference and Trade Show for the Supermarket Sector in Sao Paulo, Brazil.
MorePart 1: Consumers Are Changing, Are You? - Part 2: Delivering On Consumers Expectations Client Only
Apr 18, 2012
Coremanco 2-Day Training for Parbel Regional Sales Executives and Regional Education Executives in Miami, FL.
MoreThe Consumers In 2012 And Beyond: Buckle Your Seat Belts, It’s Going To Be A Rocky Ride Client Only
Apr 14, 2012
Presentation for the 2012 MSA Conference & Expo in New Orleans, LA.
MoreNegotiation Skills Workshop Client Only
Mar 27, 2012
Workshop for Fortinos' Buyers in Hamilton, Ontario (Canada).
MoreLeveraging PAC, The Sales And Profit Driver Client Only
Mar 26, 2012
Presentation for BRP PAC Managers in Sherbrooke, QC.
MoreCreating Customer Excitement Client Only
Mar 26, 2012
Presentation for BRP PAC Managers in Sherbrooke, QC.
MoreWhat Every Retailer can Learn from Apple Client Only
Mar 22, 2012
Presentation for the NARTA-Australia Buying Group in New York City, NY.
MoreConsumer Wants And Fifteen Visual Merchandising Tactics You Can Deploy To Exceed Them Client Only
Mar 21, 2012
Webinar for Stg-Parkway Dealers.
MoreConsumer Attractions & Addictions 2012 - How They Affect Their Shopping Motivations and How Knowing Them Can Help You Thrive Client Only
Mar 19, 2012
Presentation at the 2012 Western Canada Business Forum in Kananaskis, AB.
MoreNew York, Chicago and Oakbrook Retail Study Tours Client Only
Mar 17, 2012
Booklet Reading Version.
MoreConsumers Are Changing. Are You? Client Only
Mar 17, 2012
Presentation for NARTA-Australia Buying Group in Chicago, IL.
MoreThe State of the Appliance & CE Union Client Only
Mar 17, 2012
Presentation for NARTA -Australia Buying Group in Chicago, IL.
MoreWhat Every Retailer can Learn from Apple Client Only
Mar 11, 2012
Presentation at Essentially Women Buying Group 2012 Focus on the Future Conference and Tradeshop in Orlando, FL.
MoreBeating a Path to Your Store Client Only
Mar 11, 2012
Presentation at Essentially Women Buying Group 2012 Focus on the Future Conference and Tradeshop in Orlando, FL.
MoreConsumers In 2012 And Beyond: What Do They Want And Who Is Giving It To Them Client Only
Feb 10, 2012
Presentation at Acuity 2012 Strategic Planning Event in Sheboygan, WI.
MoreThe Psychology of Price: Stop The Markdown Madness Client Only
Jan 26, 2012
Presentation at the PGA 2012 Merchandise Show in Orlando, FL.
MoreSales And Service Excellence – When ‘Good Enough’ Is No Longer An Option Client Only
Jan 26, 2012
Presentation at the PGA 2012 Merchandise Show in Orlando, FL.
MoreHiring Right - How To Select The Right People To Work In Your Store Public
Jan 25, 2012
Presentation at the 2012 AGM Retail Conference in Orlando, FL.
MoreWhat Every Retailer Can Learn From Apple Public
Jan 25, 2012
Presentation at the 2012 AGM Retail Conference in Orlando, FL.
MoreCreating Customer Excitement Public
Jan 25, 2012
Presentation for BRP Marketing Team in Montreal, Canada.
MoreThe Psychology of Price Client Only
Jan 23, 2012
Presentation at the 2012 SURFACES and StonExpo/Marmomacc Americas Conference in Las Vegas, NV.
MoreBig Box Retailers: Use Their Strategies to Beat Them at Their Own Game Client Only
Jan 23, 2012
Presentation at the 2012 SURFACES and StonExpo/Marmomacc Americas Conference in Las Vegas, NV.
MoreThe Psychology Of Price: Stop The Markdown Madness Client Only
Jan 18, 2012
Presentation at the NRF 2012 Retail’s Big Show in New York City, NY.
MoreConsumer Wants And Desires And What You Need To Do To Exceed Them Client Only
Jan 16, 2012
Seminar for the PRO initiative at Stag-Parkway 2012 Driving Success Conference in Las Vegas, NV.
MoreConsumers In 2012 And Beyond: What Do They Want And Who Is Giving It To Them Client Only
Jan 16, 2012
Keynote for Stag-Parkway 2012 Driving Success Conference in Las Vegas, NV.
MoreRun A Retail Business That Really Works Client Only
Dec 8, 2011
Presentation at The Running Event in Austin, TX.
MoreConsumers In 2012: What Will It Take To Get Them Back Client Only
Nov 20, 2011
Presentation at The Soccer Event 2011 in Los Angeles, CA.
MoreThe Psychology of Price Client Only
Oct 17, 2011
Presentation at Retail Pro 2011 Global Conference in Cancun, MX
More2012 and Beyond – What are Customers Expecting and What We Need to Do to Exceed Their Expectations Client Only
Oct 17, 2011
Presentation at Retail Pro 2011 Global Conference in Cancun, MX.
MoreCustomer Service New Heights Client Only
Sep 28, 2011
Workshop for Crossville Customer Service Reps.
MoreMaking Your Showroom Into A Selling Room Public
Sep 28, 2011
Workshop for Crossville Dealer Associates.
MoreMoving Non-Moving Inventory Webinar Client Only
Sep 26, 2011
Webinar for Harley-Davidson DMs and GM Managers.
MoreMarkdown Simulator Client Only
Sep 12, 2011
Excel Sheet to calculate effect of markdown on Gross Profit Dollars
MoreMerchandise Strategies and Tactics for World Class BRP Dealerships Client Only
Jul 10, 2011
Workshop for BRP Sales Representatives and Dealers from BRP worldwide.
MoreSell More Of What You Have To Customers You Already Have Workshop Client Only
Jul 8, 2011
Workshop for the 2011 Fancy Food Show in Washington, DC.
MoreMaximizing Inventory Investment Workshop Public
Jul 8, 2011
Workshop for the 2011 Fancy Food Show in Washington, DC.
MoreNegotiation Skills Workshop Public
Jul 8, 2011
Workshop for the 2011 Fancy Food Show in Washington, DC.
MoreThe Psychology of the Consumer, Today and Tomorrow Public
Jun 10, 2011
Presentation at the 2011 TNNA Summer NeedleArts Market in Columbus, OH.
MoreThe Psychology Of Price And Why It Matters Client Only
Jun 5, 2011
Presentation at ASICS Gold Conference in Orlando, FL.
MorePromoting Profitably: Can It Be Done? Public
Jun 4, 2011
Presentation for the Texas Association of Healthcare Volunteers at their Annual Convention in Dallas, TX.
MoreThe Customer in 2011 and Beyond Client Only
May 20, 2011
Presentation at the 2011 Brazil Ceramic Tile Experience Conference in Miami, FL.
MoreLeveraging Your Assets to Enter New Businesses Public
Apr 9, 2011
A Presentation for the 2011 Private Stores Conference by the National Association of College Stores in Santa Ana Pueblo, NM.
MoreWill We Ever “Party Like It's 1999” Again? Client Only
Mar 17, 2011
Presentation at the 2011 Coverings Trade Show & Conference in Las Vegas, NV.
MoreStrategies And Tactics To Hop On The Green Bus In An Effort To Do The Right Thing And Drive Sales & Profits Public
Mar 11, 2011
Presentation at ExpoANTAD 2011 in Guadalajara, Mexico.
MoreAdvanced Retail Selling Skills Training Public
Mar 9, 2011
Workshop for HP Account Sales Reps in Schaumburg, IL.
MoreWill We Ever “Party Like It's 1999” Again? Client Only
Mar 1, 2011
Presentation at the 2011 ARN Conference & Exhibition in National Harbor, MD.
MoreMobile Massive Growth Public
Feb 28, 2011
Presentation for the Veterans Canteen Service Chiefs in St. Louis, MO.
MoreThe Psychology Of Price And Why It Matters Client Only
Feb 21, 2011
Presentation for Nationwide Marketing Group at Prime Time 2011 Trade Show and Conference for Independent Dealers of Consumer Electronics, Home Appliances and Furniture in Las Vegas, NV.
MoreBig Box Retailers: Use Their Strategies to Beat Them at Their Own Game Public
Jan 24, 2011
Presentation at Surfaces 2011 - the #1 floor covering event - in Las Vegas, NV.
MorePreparing For The Future: The Customer Today And Tomorrow Public
Jan 24, 2011
Presentation at Surfaces 2011 - the #1 floor covering event - in Las Vegas, NV.
MoreElevate Your Inside Sales Client Only
Nov 11, 2010
Workshop for the Crossville and Porcelain Stone Institute Elevating Inside Sales Event in Nashville, TN.
MoreSales & Service Excellence Training Program Client Only
Nov 8, 2010
Workshop for Underground Clothing Store Managers in Calgary, AB.
MoreCreating A Store Client Only
Nov 5, 2010
Presentation at the Total Solutions Plus Conference in Naples, FL.
MoreHigh Performance Retailing - Moving The Needle Public
Oct 19, 2010
Workshop for Kiehl's and Designer Fragrances & Cosmetic Co. Managers in Las Vegas, NV.
MoreWill We Ever “Party Like It's 1999” Again? Client Only
Sep 30, 2010
Presentation at The Hospital Gift Shop Healthcare Volunteer Resource Professionals 2010 Annual Meeting, Leadership Conference and Trade Show in St. Louis, MO.
MoreFinancial Strategies For Retail Success In The Hospital Gift Shop Public
Sep 30, 2010
Presentation at the Healthcare Volunteer Resource Professionals 2010 Annual Meeting, Leadership Conference and Trade Show in St. Louis, MO.
MoreFuture Perfect: Consumer Trends & Tactics To Capitalize On Them Public
Sep 10, 2010
Presentation at Furniture First 2010 Annual Symposium in Greensboro, NC.
MoreChicago Retail Study Tour Client Only
Jun 28, 2010
Retail Study Tour in Chicago, IL at the Footwear Event (PPT Presentation).
MoreSocial Media: You Don't Have A Choice Of Yes Or No, Just Good Or Bad Client Only
Jun 3, 2010
Presentation for ASICS Gold Accounts Conference in Austin, TX.
MoreThe 'Changed' State Of The Consumer Client Only
May 6, 2010
Presentation for the US Department Veterans Canteen Service at their Retail Conference in St. Louis, MO.
MoreThe Consumer In 2010: What Will Get Them Back Public
Apr 28, 2010
Presentation at Coverings 2010 Annual Conference in Orlando, FL.
MoreMaking A Showrooom Into A Sales Room Client Only
Mar 24, 2010
Presentation for Crossville in Nashville, TN.
MoreFuture Forward: Consumer Trends & Tactics to Capitalize on Them Client Only
Feb 25, 2010
Presentation at the Connect 2010 Conference in Atlanta, GA.
MoreNegotiation Skills Workshop Client Only
Feb 17, 2010
Two-Day Workshop for Joseph Mimran & Associates in Toronto, ON, Canada on February 17 & 18, 2010.
MoreRetail Boot Camp Client Only
Feb 9, 2010
A Presentation at TADVS Annual Educational Conference in Houston, Texas.
MoreGeneral Merchandise & Licensed Product Leadership Session - Get Real At Retail Client Only
Jan 22, 2010
Two-Day Training For General Merchandise Managers at DOT 2010, in Dallas, TX.
MoreFuture Forward: Consumer, Market & Business Trends Client Only
Nov 9, 2009
A Presentation at The Running Event 2009 sponsored by ASICS in Austin, TX.
MoreTen Trends That Will Make Or Break Your 2010 Client Only
Nov 3, 2009
Presentation at tekservePOS Exclusive Retail Technology Conference in Schaumburg, IL.
MoreAn Outstanding Future - Capitalizing On Opportunities Client Only
Nov 2, 2009
Presentation at the Trek Business School Event in Waterloo, Wisconsin.
MoreThe "Changed" State Of The Consumer Client Only
Sep 29, 2009
A Presentation sponsored by ASICS for The Super Runners Shop in NYC, NY.
MoreSales & Service Excellence - When Good Enough Is No Longer An Option Client Only
Sep 29, 2009
A Presentation for ASICS Sales Team in NYC, NY.
MoreThriving In Tough Times Public
Sep 18, 2009
A Presentation for Grand Appliance and TV Sales Executives in Zion, IL.
MoreWinning In A Tough Economy Public
Sep 14, 2009
A Presentation at Honeywell CPG Fall Event in Destin, FL.
MoreWhere Have Our Customers Gone And Will They Return Client Only
Sep 13, 2009
A Presentation at Furniture First Retail Revolution 2009 Symposium in Las Vegas, NV.
MoreWhere Did Our Customers Go And Will They Ever Come Back Client Only
Aug 15, 2009
Presentation at 'Your Road Ahead' in Orlando, FL.
MoreCompeting For A Share Of The Consumer's Shrinking Wallet Client Only
Aug 12, 2009
Presentation at Nutro Independent Retail Advisory Meeting in Nashville, TN.
MoreThriving In Tough Times & Getting Ready For Boom Times Client Only
Jun 23, 2009
Presentation at The Footwear Event in Nashville, TN.
MoreWhere Have The Customers Gone, When Are They Coming Back Client Only
Jun 4, 2009
Columbus IT exclusive complimentary Webinar on June 4, 2009.
MoreIt's All About The Customer: 12 Ways To Be More Attuned To Your Customer's Real Needs Client Only
May 28, 2009
Presentation for ASICS Gold Accounts in Scottsdale, AZ.
MoreRetail New Frontiers: Thriving In 2009 And Onwards Client Only
May 28, 2009
Presentation for ASICS Gold Accounts in Scottsdale, AZ.
MoreTwelve Tactics That You Can Deploy To Capitalize On Consumer Trends Client Only
May 20, 2009
Presentation for Stylexchange in Montreal, QC, Canada.
MoreTwelve Consumer Trends That Are Changing The Way Companies Do Business With Them Public
May 20, 2009
Presentation for Sylexchange in Montreal, QC, Canada.
MoreTrends To Grow The Customers You Know Client Only
May 12, 2009
Presentation at Wallace Hardware May 2009 Market in Gatlinburg, TN.
MoreMaking A Showroom Into A Salesroom Client Only
May 7, 2009
Presentation for Crossville "Selling Dealers Successfully" event in Nashville, TN.
MoreMerchandising A Showroom Client Only
May 7, 2009
Presentation for Crossville "Selling Dealers Successfully" event in Nashville, TN.
MoreCreating A Sales Room Not A Showroom Client Only
Apr 23, 2009
Presentation at Coverings in Chicago, IL on April 23, 2009.
MoreRetail Ain’t What It Used To Be: A Preview Of The Future Client Only
Apr 23, 2009
Presentation at Coverings in Chicago, IL on April 23, 2009.
MoreConsumers’ Wallets Are Shrinking Unlike Their Expectations Client Only
Mar 24, 2009
Presentation at ICSC 2009 Western Canada Business Forum in Kananaskis, AB.
MoreMay You Live In Interesting Times Client Only
Feb 4, 2009
Presentation at the Canadian Eye Opener in Toronto on February 4, 2009
MoreMay You Live In Interesting Times Client Only
Jan 28, 2009
"May You Live In Interesting Times" 2 Slides Per Page for January 28, 2009 Presentation in Orlando, FL
MoreThe Future Ain't What It Used To Be Client Only
Jan 24, 2009
Presentation At DOT on January 24, 2009 in Washington DC
MoreSelling & Service Excellence Client Only
Jan 20, 2009
Slide Presentation for Selling & Service Excellence training on January 20, 2009 - Lebanon, TN
MoreThriving In Tough Times Client Only
Jan 15, 2009
Final Presentation for DOT 2009 on Thriving Through Tough Times: Lessons Of Winning General Merchandise Managers And Other Retailers (updated January 15, 2009) Requires separate video files to be viewed properly
MoreHarvesting The Low Hanging Green Fruit (mp3 File) Public
Jan 14, 2009
MP3 recording of a Presentation at the National Retail Federation (NRF) 2009 Annual Convention in New York City (NY).
MoreHarvesting The Low Hanging Green Fruit (Handout) Public
Jan 14, 2009
Presentation at the National Retail Federation (NRF) 2009 Annual Convention in New York City (NY).
MoreRetail Ain't What It Used To Be & Now Do It! Client Only
Dec 1, 2008
Presentation to Aramark Retail Managers in Philadelphia, PA.
MoreIt Is Going To Likely Get A Lot Worse Before It Gets Better Public
Nov 20, 2008
Strategies to thrive in 2009 and onwards, downturn or no downturn.
MoreCreating A Sales Room Client Only
Nov 6, 2008
Presentation at CTDA 2008 Management Conference in Puerto Rico (2 Slides).
MoreMay You Live In Interesting Times Client Only
Oct 23, 2008
Preesentation to the Pro Hardware Achievers Club in Half Moon Bay, Jamaica.
MoreThe Future Ain't What It Used To Be Client Only
Oct 21, 2008
Presentation in Chicago on October 21, 2008
MoreRetail Ain't What It Used To Be & Tactics Client Only
Oct 20, 2008
Presentations at the 2008 Soccer Event in Los Angeles, CA.
MoreRetail Management Boot Camp Public
Oct 5, 2008
A presentation at Monkee's 2008 Retreat in Wilmington, NC, on Consumer & Retail Trends, Selling & Service, Sales Performance, and Inventory Management.
MoreTrends That Are Reshaping Your Business Client Only
Oct 1, 2008
A presentation for La Vie en Rose in Montreal, Canada
MoreYou Don't Know What You Don't Know - Trends That Are Reshaping Your Business Client Only
Sep 25, 2008
MoreRetail Strategies & Tactics Client Only
Sep 15, 2008
Presentation at the Retail Pro User Conference in San Diego, CA.
MoreMay You Live In Interesting Times Client Only
Sep 9, 2008
A Presentation to Clive Peeters Team in Queenstown, New Zealand
MoreThe Future Ain't What It Used To Be! Client Only
Sep 5, 2008
Keynote Presentation at Appliance Connexion 2008 Annual Conference in Sydney, Australia.
MoreMay You Live In Interesting Times Client Only
Sep 3, 2008
Presentation for Electrolux Team in Sydney, Australia.
MoreMay You Live In Interesting Times Public
Sep 2, 2008
Presentation to the NARTA Team in Sydney, Australia.
MoreMay You Live In Interesting Times Client Only
Aug 30, 2008
Training Workshop for the Pacific Harley-Davidson Team.
MoreCUSTOM Sales Client Only
Aug 29, 2008
CUSTOM Sales Workshop for the Pacific Harley-Davidson Team.
MoreRecession Proof Your Business - Tactics To Win The Race Client Only
Aug 28, 2008
A presentation at Interbike in Las Vegas, NV
MoreNew Trends that are Re-shaping Shoe Retailing Client Only
Jul 27, 2008
A Keynote Presentation at NSRA Retail Dollars & Sense Conference in Las Vegas (NV).
MoreWhat Exactly Is A Good Leader? Public
Jul 18, 2008
Webinar for the Ceramic Tile Distributors Association.
More30 Things To Do In Business When Business Is Tough To Get Public
Apr 29, 2008
Presentation at Coverings 2008 Annual Convention in Orlando (FL).
MoreNegotiation Skills For Buyers, Sellers And Everyone Public
Apr 29, 2008
Seminar on negotiation skills at Coverings 2008 Annual Convention in Orlando (FL).
MoreBlooming Amidst All The Gloom & Doom Public
Apr 10, 2008
Presentation for NARTA Australia at the 2008 Retail Study Tour in Chicago (IL).
MoreThe Future Ain't What It Used To Be Public
Apr 1, 2008
Presentation to the International Council of Shopping Centers (ICSC) in Alberta, Canada.
MoreWhat It Takes To Win At Retail Today Public
Mar 4, 2008
Presentation at the RIS Technology Conference in Orlando (FL).
MoreSelling With Passion And Professionalism Public
Feb 29, 2008
Seminar on selling and service skills at Eureka Annual Convention in Punta Cana, Dominican Republic.
MoreChallenges Of The Future - The Rebirth Of Small Independent Retail In America Public
Sep 27, 2007
Presentation to the National Bicycle Dealers Association (NBDA) in Las Vegas (NV).
MorePeople Still Count Public
Sep 27, 2007
Seminar on selecting, training, and leading staff for the NBDA in Las Vegas (NV).
MoreCreating The Luxury Experience Public
May 17, 2007
Seminar on the luxury market and the luxury consumer for Swarovski Managers in Chicago (IL).
MoreLost In New York Public
Jan 15, 2007
Presentation for the National Retail Federation (NRF) 2007 Annual Conference in New York City (NY).
MoreCategory Management Fundamentals Public
Dec 1, 2006
Webinar to the Retail Systems Alert Group sponsored by Intel and JDA Software.
MoreOpen-To-Buy Made Simple Public
Nov 12, 2006
Seminar on Open-To-Buy at the 2006 Running Conference sponsored by ASICS.
MoreIt's All About The Customer - How To Really Sell In Your Store Public
Sep 25, 2006
Seminar on selling and handling customers' complaints for Dell's launch of their new retail venture in Dallas (TX).
MoreRetail Selling Ain't Brain Surgery, It's Twice As Hard! Public
Sep 21, 2006
Seminar on retail selling and service for Macy's Managers in New York City (NY).
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