Speaking and Training

What’s Next In Customer Engagement: Ideas Your Customers Will ‘Like’ And ‘Love’ You For Client Only

Apr 7, 2017

Presentation at Coverings 2017 Conference in Orlando, FL.

Don’t Get Caught Doing What Worked Yesterday When Customers Are Obsessed With What They Want Tomorrow Client Only

Apr 7, 2017

Presentation at the 2017 Coverings Conference in Orlando, FL.

The Art And Science Of Whole Branding Client Only

Feb 4, 2017

Workshop for the Pauline Sisters.

Time To Up Your Game: How To Reinvent Your Business To Meet The Ever-Changing Customer Needs & Expectations  Client Only

Jan 24, 2017

Presentation at the 2017 AGM Conference in Orlando, FL.

Customer Data: Your Crystal Ball To Predict (And Achieve) Stellar Results Client Only

Jan 9, 2017

Presentation for Pinch A Penny Pool Patio And Spa Owners in Orlando, FL.

What Gets Measured, Gets Done. 15% Sales Increase Anyone? Client Only

Jan 9, 2017

Presentation for Pinch A Penny Pool Patio And Spa Owners in Orlando, FL.

Bringing It Home - From Ideas To Innovations To Actions Client Only

Nov 29, 2016

Presentation at the 2016 Running Event in Orlando, FL.

Store Traffic Is Down: Time To Reboot Client Only

Nov 9, 2016

Presentation at the NSRA 2016 Annual Leadership Conference in San Antonio, TX.

May You Live In Interesting (Retail) Times - And Interesting Appliance & Furniture Industry Times Client Only

Nov 7, 2016

Presentation for Betta Execs and Dealers in visit to the US from Australia.

Retail Study Tour (Dallas-Chicago-Los Angeles) - A Week In Review Client Only

Nov 7, 2016

Retail Study Tour for Betta Execs and Dealers from Australia.

Ready To Get Floored By All The Possibilities? Client Only

Oct 24, 2016

Presentation at Total Solution Plus Annual Conference in Indian Wells, CA.

The Complacency Trap: Don’t Get Caught Doing What Worked Yesterday (When Customers Are Obsessed with What They Want Tomorrow Client Only

Sep 24, 2016

Keynote at the Society of American Florists Association 2016 Annual Convention in Maui, HI.

Principles Of Superior Selling In A Showroom Client Only

Jun 13, 2016

Workshop for Crossville Tile & Stone Sales Team in Nashville, TN.

Making Your Showroom Into A Selling Room Client Only

Jun 13, 2016

Presentation for Crossville Tile & Stone Sales Team in Nashville, TN.

The Psychology Of Price And Why It Matters Client Only

May 12, 2016

Webinar for AudioSolutionz customers.

The New Rules of Customer Engagement Client Only

Apr 21, 2016

Presentation at Coverings '16 in Chicago, IL.

CHANGE or CLOSE, No More Choices Client Only

Apr 19, 2016

Keynote at the 2016 Boston-only retailer event for J.D. Associates in Boston, MA.

The Myth of Millennials - Why They May Not Deliver the Revenue You Expect Client Only

Mar 3, 2016

Webinar for AudioSolutionz customers.

Follow The Customer - Creating A True Cross Platform For Complete Customer Engagement Client Only

Jan 6, 2016

Keynote at the 2016 ProSource Conference in Orlando, FL.

May You Live In Interesting (Retail) Times Client Only

Nov 9, 2015

Presentation for Arçelik A.S. Dealers and Company Executives during their US. Retail Study Tour in Chicago, Dallas, and NYC.

How Technology Is Transforming Retail As We Know It Client Only

Sep 15, 2015

Presentation at the 2015 NBDA Conference in Las Vegas, NV.

Do You Have A Digital Shoplifting Problem? How To Combat Showrooming Client Only

Sep 15, 2015

Presentation at the 2015 NBDA Conference in Las Vegas, NV.

The Holidays Are Here....What You Need To Do To Improve Your Holiday Operations And Results Client Only

Aug 20, 2015

Webinar for Industry Dive.

On The Rise And Online Client Only

Jun 30, 2015

Presentation at The Running & Fitness Event For Women in Chicago, IL.

Can You Think Of 20 Ways You Can Thrive In The Brave New World Of Retail? We Can! Client Only

Jun 22, 2015

Presentation at The Lighting One 2015 National Meeting/Convention in Dallas, TX.

The On-Demand Economy: Mobile Customers Want it Now - Are You Ready? Client Only

Jun 7, 2015

Presentation at the 2015 Retail Growth Solutions Conference for the Society of American Florists in Hartford, CT.

The Six-Step Roadmap To Building The Perfect Inside Sales Process Client Only

May 13, 2015

Presentation for Crossville Inside Sales Team in Nashville, TN.

New Rules Of Customer Engagement Client Only

Apr 16, 2015

Presentation on April 15 at LivingWell to all Associates.

Generation Squared – How to Sell to Four Different Generations Client Only

Jan 21, 2015

Presentation at the 2015 International Surface Event in Las Vegas, NV.

The New Rules Of Customer Engagement Client Only

Jan 20, 2015

Presentation at the 2015 AGM Retail Conference in Orlando, FL.

The Psychology Of Price And Why It Matters Client Only

Jan 20, 2015

Presentation at the 2015 AGM Retail Conference in Orlando, FL.

High Performance Retailing Client Only

Jan 8, 2015

Workshop for the Pauline Sisters of the Pauline Books & Media, Boston, MA.

What If Selling More To The Customers You Already Have Is Not Enough? Client Only

Dec 2, 2014

Presentation at the 2014 Running Event in Austin, TX

Sales & Service and Sales Management Excellence Training Program Client Only

Nov 26, 2014

Sales and Service Excellence Training Workshop for Samsung Brand Store Associates and Sales Management Excellence Training Workshop for Samsung Brand Store Managers.

How Technology Is Transforming Retail As We Know It  Client Only

Oct 29, 2014

Presentation at the 2014 Retailkonferansen in Oslo, Norway.

What's In Store: Retail Rights & 'Rongs'  Client Only

Aug 29, 2014

Presentation at the 2014 Appliance Connexion Conference in Singapore, SG.

You Are No Longer In Charge! The Changing Face Of Retail Client Only

Aug 28, 2014

Presentation at the 2014 Appliance Connexion Conference in Singapore, SG.

Gold Standards Client Only

Aug 28, 2014

The Gold Standards that were in Marc Fletcher's presentation

Manage Your Inventory To Maximize Your Profits - 6 Workshops Client Only

Aug 19, 2014

Workshop Series for the 2014 IGC East and Chicago Independent Garden Center Show in Washington, DC and Chicago, IL.

Customer Engagement New Rules Client Only

Jul 24, 2014

Presentation at the 2014 Tech Data CPE Retail Partner Summit in NYC, NY.

High Performance Retailing Client Only

Jul 21, 2014

Presentation for NHL Store Leaders at 2014 NHL Exchange Buying Show in Denver, CO.

It’s All About Price, Right? (Wrong!) Client Only

Jun 10, 2014

Presentation at the SAF 2014 Retail Growth Solution Conference in Chicago, IL.

Are You Missing Out on Mobile Shoppers? Client Only

Apr 30, 2014

Presentation at the 2014 Coverings Show in Las Vegas, NV.

Managing And Leading Your Team To Success Client Only

Mar 25, 2014

Presentation at the 21st Annual SHVL Leadership Conference in Nashville, TN.

How To Sell More To The Customers You Already Have Client Only

Mar 25, 2014

Presentation at the 21st Annual SHVL Leadership Conference in Nashville, TN.

Customers Are Changing, Are You? Client Only

Mar 25, 2014

Presentation at the 21st Annual SHVL Leadership Conference in Nashville, TN.

How To Effectively Deal With The Mobile Enabled Shopper Client Only

Jan 29, 2014

Presentation at the 2014 International Surface Event in Las Vegas, NV.

The Psychology Of Price And Why It Matters  Client Only

Jan 29, 2014

Presentation at the 2014 International Surface Event in Las Vegas, NV.

Bata LeaderShift Conference Client Only

Jan 22, 2014

Reading material for Bata Emerging Markets (BEM) LederShift Conference in Santa Monica, LA.

Bata LeaderShift Conference Client Only

Jan 21, 2014

Presentation decks for Dionco speakers at the 2014 Bata Emerging Markets (BEM) LederShift Conference in Santa Monica, LA.

Customer Engagement New Rules Client Only

Jan 19, 2014

Presentation at the Winter Fancy Food Show in San Francisco, CA.

The Future Of POS Client Only

Jan 17, 2014

Presentation at the Winter Fancy Food Show in San Francisco, CA.

Making Your Showroom Into A Salesroom Client Only

Jan 11, 2014

Presentation for Garden State Tile Design Consultants in Bethlehem, PA.

The Swiss Army Knife Of Negotiation Skills Client Only

Jan 10, 2014

Presentation for Garden State Tile Managers and Outside Sales Team in Bethlehem, PA.

Selling 15% More? Easier Done Than Said Client Only

Dec 4, 2013

Presentation at the Nathan Sports Retail Selling Symposium in Austin, Texas.

The Swiss Army Knife Of Negotiation Skills Client Only

Dec 3, 2013

Presentation at The Running Event, the premiere conference and expo for the running specialty channel, held annually in Austin, TX. Organized by Formula4 Media, publishers of Running Insight magazine.

Competing In The Digital Age Of Retail Client Only

Nov 14, 2013

Presentation for the 2013 NSRA Annual Leadership Conference in Boston, MA.

Your Customers Are Changing, Are You? Client Only

Oct 29, 2013

Workshop for Coach Sales Consultants in New York City, NY.

Making Your Showroom Into A Salesroom Client Only

Oct 16, 2013

Workshop for Crossville Salesroom Managers in Nashville, TN.

What's The Key To Market Success Client Only

Sep 19, 2013

Presentation at the Society of American Florists (SFA) 129th Annual Convention in Phoenix, AZ.

Retail, Consumer & Technology Client Only

Sep 12, 2013

Keynote at the 2013 SRA Conference in Singapore, SG.

Expanding Outside Of Singapore Into North America Client Only

Sep 11, 2013

Presentation to Singaporean Retail Executives sponsored by Spring Singapore.

Buyer and Negotiation Boot Camp Client Only

Sep 10, 2013

1 and 1/2 day-workshop on Buying and Negotiation for Courts Buyers in Singapore.

Do You Have A Digital Shoplifting Problem? How To Combat Showrooming Client Only

Sep 5, 2013

Presentation for the 2013 Appliance Connexion Conference in Chicago, IL, Omaha, NB, and Las Vegas, NV.

If You Begin With Who Rather Than What…People Matter Client Only

Sep 5, 2013

Presentation for the 2013 Appliance Connexion Conference in Chicago, IL, Omaha, NB, and Las Vegas, NV.

Service and Customer Experience: Inspired by Disney Client Only

Sep 5, 2013

Presentation for the 2013 Appliance Connexion Conference in Chicago, IL, Omaha, NB, and Las Vegas, NV.

What Does Abt Electronics Have In Common With The Bellagio? Client Only

Sep 4, 2013

Presentation for the 2013 Appliance Connexion Conference in Chicago, IL, Omaha, NB, and Las Vegas, NV.

The New Rules Of Customer Engagement Public

Sep 4, 2013

Presentation for the 2013 Appliance Connexion Conference in Chicago, IL, Omaha, NB, and Las Vegas, NV.

U.S. Retail Study Tour Client Only

Sep 1, 2013

Retail Study Tour for the 2013 Appliance Connexion Conference in Chicago, IL, Omaha, NB and Las Vegas, NV.

‘Just In Time’ Inventory Strategies For Garden Centers Client Only

Aug 22, 2013

Workshop for the 2013 IGC Know2Grow Retail Conference in Chicago, IL.

Improve Your Inventory Performance & Sales Key Productivity Indicators Client Only

Aug 22, 2013

Workshop for the 2013 IGC Know2Grow Retail Conference in Chicago, IL.

Markdowns Happen: Make The Most Of Them Public

Aug 21, 2013

Workshop for the 2013 IGC Know2Grow Retail Conference in Chicago, IL.

It's All In The Assortment Planning Public

Aug 21, 2013

Workshop for the 2013 IGC Know2Grow Retail Conference in Chicago, IL.

How Much Is Enough? Budgeting And Open-To-Buy Client Only

Aug 21, 2013

Workshop for the 2013 IGC Know2Grow Retail Conference in Chicago, IL.

Buying The Right Product For Your Customers, Today And Tomorrow Client Only

Aug 20, 2013

Presentation at the 2013 IGC Know2Grow Retail Conference in Chicago, IL.

'If You Begin With Who Rather Than What... Client Only

Jun 26, 2013

Workshop for the 2013 Footwear Event in Chicago, IL.

The Customer Has Changed. Have You? Public

Jun 20, 2013

Keynote for the 2013 Nationwide Marketing Group Business & Leadership Management Conference in Las vegas, NV.

The New Rules Of Customer Engagement Client Only

Jun 11, 2013

Presentation at the 2013 Society of American Florists Conference in St. Louis, MO.

The Psychology of Price and Why it Matters Public

Apr 30, 2013

Presentation for the 2013 COVERINGS Conference and Trade Show in Atlanta, GA.

What Every Retailer Can Learn From Apple Public

Apr 29, 2013

Presentation for the 2013 COVERINGS Conference and Trade Show in Atlanta, GA.

Customer Engagemnet 2.0 Client Only

Apr 26, 2013

Presentation for Canada Nufloors Group Inc. in Vancouver, BC, Canada.

2013 U.S. Retail Study Tour: Reading Material Client Only

Apr 15, 2013

2013 U.S. Retail Study Tour Reading Material.

2013 U.S. Retail Study Tour: Things You Are Going To See And Learn Client Only

Apr 15, 2013

Slide Presentation on Thing You Are Going To See And Learn In The 2013 U.S. Retail Study Tour.

2013 U.S. Retail Study Tour: Detailed Agenda Client Only

Apr 15, 2013

2013 U.S. Retail Study Tour Detailed Agenda.

So, You Are Going To Take Over The Business... Client Only

Apr 14, 2013

Presentation at the 2013 NSRA's Next Gen Leadership Program in Chicago, IL. 

Managing Change Through Your People Public

Apr 9, 2013

Presentation for Discovery Clothing Management Team in Chicago, IL.

Consumers Are Changing, Are You? Client Only

Feb 26, 2013

Presentation for Husqvarna's Top Dealers in Montego Bay, Jamaica.

Consumers Are Changing, Are You? Client Only

Jan 31, 2013

Presentation at the Annual Campus Stores Canada Trade Show and Education Event in Toronto, Canada.  

How To Compete With The Big Box Retailers Public

Jan 30, 2013

Presentation for the 2013 SURFACES STONEXPO MARMOMACC AMERICAS Show in Las Vegas, NV.

What Every Retailer Can Learn From Apple Client Only

Jan 30, 2013

Presentation for the 2013 SURFACES STONEXPO MARMOMACC AMERICAS Show in Las Vegas, NV.  

Module 1: Finding, Interviewing, Hiring and Motivating A Winning Team Client Only

Jan 15, 2013

Workshop for Stag-Parkway 2013 Professional Retail Organization Training Program in San Antonio, TX.

Keynote 2012 Client Only

Jan 15, 2013

James Dion's Keynote at the 2012 Dealer Show in Las Vegas

What Every Retailer Can Learn From Apple (Webinar) Client Only

Dec 12, 2012

Webinar for CTDA.

Do You Have A Shoplifting Problem? Client Only

Nov 9, 2012

Presentation at the 2012 NSRA Conference in Washington, DC.

Service is Sales. Building an Unbeatable Sales and Service Team Client Only

Oct 29, 2012

Presentation for CTDA at their third annual Total Solutions Plus conference in Rancho Mirage, CA.  

Making Your Showroom Into A Salesroom Client Only

Oct 3, 2012

Workshop for Crossville Salesroom Managers in Nashville, TN.

Consumers Are Changing. Are You? Client Only

Oct 1, 2012

Presentation for the Empire Facilities Management Group in NYC, NY.

Amazing The Consumer Of Today And Tomorrow Public

Sep 27, 2012

Presentation for FTD Top Accounts in Chicago, IL.

Amazing The Consumer Of Today And Tomorrow Client Only

Sep 19, 2012

Presentation at the NBDA 2012 Interbike Show in Las Vegas, NV.

The Psychology Of Price: Stop The Markdown Madness Public

Sep 19, 2012

Presentation at the NBDA 2012 Interbike Show in Las Vegas, NV.

Negotiation Skills Workshop Client Only

Sep 17, 2012

Workshop for Parbel Regional Sales Executives and Regional Education Executives in Miami, FL.

Amazing Today and Tomorrow’s Consumer Client Only

Jul 31, 2012

Presentation at the 2012 Techdata Conference in Hilton Head, South Carolina

Do You Have A Digital Shoplifting Problem? Public

Jun 25, 2012

Workshop at the 2012 Footwear Event in Chicago, IL.

Shoppers, Technology and The Retail Marketplace - Trends and Opportunities Client Only

Jun 19, 2012

Presentation for the Society of American Florists Retail Growth Solutions Conference in Philadelphia, PA.

Consumer Attractions & Addictions 2012 & Beyond Client Only

Jun 6, 2012

Presentation at the Betta National Conference 2012 in Santa Monica, LA.  

Delivering The Trollbeads Mantra To Your Customers Client Only

May 31, 2012

Presentation for Trollbeads Distributors, Sales Reps and Retail Customers at Trollbeads International Conference in Las Vegas, NV.

Hiring And Developing Trollbeads Superfans Public

May 31, 2012

Presentation for Trollbeads Distributors, Sales Reps and Retail Customers at Trollbeads International Conference in Las Vegas, NV.

How To Find The Right Retailers & Create A Success Formula Public

May 30, 2012

Presentation for Trollbeads International Distributors & US Sales Reps at Trollbeads International Conference in Las Vegas, NV.

Consumer Attractions And Addictions In 2012 And In The Future Client Only

May 25, 2012

Presentation at the 2012 Cadillac Fairview International Conference in Banff, AB, Canada.

Retail 101: Executing The Basics (In English and Portuguese) Public

May 9, 2012

Presentation at the APAS 2012 Annual Conference and Trade Show for the Supermarket Sector in Sao Paulo, Brazil.

Part 1: Consumers Are Changing, Are You? - Part 2: Delivering On Consumers Expectations Client Only

Apr 18, 2012

Coremanco 2-Day Training for Parbel Regional Sales Executives and Regional Education Executives in Miami, FL.

The Consumers In 2012 And Beyond: Buckle Your Seat Belts, It’s Going To Be A Rocky Ride Client Only

Apr 14, 2012

Presentation for the 2012 MSA Conference & Expo in New Orleans, LA.

Negotiation Skills Workshop Client Only

Mar 27, 2012

Workshop for Fortinos' Buyers in Hamilton, Ontario (Canada).

Leveraging PAC, The Sales And Profit Driver Client Only

Mar 26, 2012

Presentation for BRP PAC Managers in Sherbrooke, QC.

Creating Customer Excitement Client Only

Mar 26, 2012

Presentation for BRP PAC Managers in Sherbrooke, QC.

What Every Retailer can Learn from Apple Client Only

Mar 22, 2012

Presentation for the NARTA-Australia Buying Group in New York City, NY.

Consumer Wants And Fifteen Visual Merchandising Tactics You Can Deploy To Exceed Them Client Only

Mar 21, 2012

Webinar for Stg-Parkway Dealers.

Consumer Attractions & Addictions 2012 - How They Affect Their Shopping Motivations and How Knowing Them Can Help You Thrive Client Only

Mar 19, 2012

Presentation at the 2012 Western Canada Business Forum in Kananaskis, AB.

New York, Chicago and Oakbrook Retail Study Tours Client Only

Mar 17, 2012

Booklet Reading Version.

Consumers Are Changing. Are You? Client Only

Mar 17, 2012

Presentation for NARTA-Australia Buying Group in Chicago, IL.

The State of the Appliance & CE Union Client Only

Mar 17, 2012

Presentation for NARTA -Australia Buying Group in Chicago, IL.

What Every Retailer can Learn from Apple Client Only

Mar 11, 2012

Presentation at Essentially Women Buying Group 2012 Focus on the Future Conference and Tradeshop in Orlando, FL.

Beating a Path to Your Store Client Only

Mar 11, 2012

Presentation at Essentially Women Buying Group 2012 Focus on the Future Conference and Tradeshop in Orlando, FL.

Consumers In 2012 And Beyond: What Do They Want And Who Is Giving It To Them Client Only

Feb 10, 2012

Presentation at Acuity 2012 Strategic Planning Event in Sheboygan, WI.

The Psychology of Price: Stop The Markdown Madness Client Only

Jan 26, 2012

Presentation at the PGA 2012 Merchandise Show in Orlando, FL.

Sales And Service Excellence – When ‘Good Enough’ Is No Longer An Option Client Only

Jan 26, 2012

Presentation at the PGA 2012 Merchandise Show in Orlando, FL.

Hiring Right - How To Select The Right People To Work In Your Store Public

Jan 25, 2012

Presentation at the 2012 AGM Retail Conference in Orlando, FL.

What Every Retailer Can Learn From Apple Public

Jan 25, 2012

Presentation at the 2012 AGM Retail Conference in Orlando, FL.

Creating Customer Excitement Public

Jan 25, 2012

Presentation for BRP Marketing Team in Montreal, Canada.

The Psychology of Price Client Only

Jan 23, 2012

Presentation at the 2012 SURFACES and StonExpo/Marmomacc Americas Conference in Las Vegas, NV.

Big Box Retailers: Use Their Strategies to Beat Them at Their Own Game Client Only

Jan 23, 2012

Presentation at the 2012 SURFACES and StonExpo/Marmomacc Americas Conference in Las Vegas, NV.

The Psychology Of Price: Stop The Markdown Madness Client Only

Jan 18, 2012

Presentation at the NRF 2012 Retail’s Big Show in New York City, NY.

Consumer Wants And Desires And What You Need To Do To Exceed Them Client Only

Jan 16, 2012

Seminar for the PRO initiative at Stag-Parkway 2012 Driving Success Conference in Las Vegas, NV.

Consumers In 2012 And Beyond: What Do They Want And Who Is Giving It To Them Client Only

Jan 16, 2012

Keynote for Stag-Parkway 2012 Driving Success Conference in Las Vegas, NV.

Run A Retail Business That Really Works Client Only

Dec 8, 2011

Presentation at The Running Event in Austin, TX.

Consumers In 2012: What Will It Take To Get Them Back Client Only

Nov 20, 2011

Presentation at The Soccer Event 2011 in Los Angeles, CA.

The Psychology of Price Client Only

Oct 17, 2011

Presentation at Retail Pro 2011 Global Conference in Cancun, MX

2012 and Beyond – What are Customers Expecting and What We Need to Do to Exceed Their Expectations Client Only

Oct 17, 2011

Presentation at Retail Pro 2011 Global Conference in Cancun, MX.

Customer Service New Heights Client Only

Sep 28, 2011

Workshop for Crossville Customer Service Reps.

Making Your Showroom Into A Selling Room Public

Sep 28, 2011

Workshop for Crossville Dealer Associates.

Moving Non-Moving Inventory Webinar Client Only

Sep 26, 2011

Webinar for Harley-Davidson DMs and GM Managers.

Markdown Simulator Client Only

Sep 12, 2011

Excel Sheet to calculate effect of markdown on Gross Profit Dollars

Merchandise Strategies and Tactics for World Class BRP Dealerships Client Only

Jul 10, 2011

Workshop for BRP Sales Representatives and Dealers from BRP worldwide.

Sell More Of What You Have To Customers You Already Have Workshop Client Only

Jul 8, 2011

Workshop for the 2011 Fancy Food Show in Washington, DC.

Maximizing Inventory Investment Workshop Public

Jul 8, 2011

Workshop for the 2011 Fancy Food Show in Washington, DC.

Negotiation Skills Workshop Public

Jul 8, 2011

Workshop for the 2011 Fancy Food Show in Washington, DC.

The Psychology Of Price Public

Jun 27, 2011

Presentation at the Footwer Event in Chicago, IL.

What Every Retailer Can Learn From Apple Client Only

Jun 23, 2011

Webinar at Retail TouchPoints 2011 Customer Lifecycle Conference.

The Psychology of the Consumer, Today and Tomorrow Public

Jun 10, 2011

Presentation at the 2011 TNNA Summer NeedleArts Market in Columbus, OH.

The Psychology Of Price And Why It Matters Client Only

Jun 5, 2011

Presentation at ASICS Gold Conference in Orlando, FL.

Promoting Profitably: Can It Be Done? Public

Jun 4, 2011

Presentation for the Texas Association of Healthcare Volunteers at their Annual Convention in Dallas, TX.

The Customer in 2011 and Beyond Client Only

May 20, 2011

Presentation at the 2011 Brazil Ceramic Tile Experience Conference in Miami, FL.

Leveraging Your Assets to Enter New Businesses Public

Apr 9, 2011

A Presentation for the 2011 Private Stores Conference by the National Association of College Stores in Santa Ana Pueblo, NM.

Will We Ever “Party Like It's 1999” Again? Client Only

Mar 17, 2011

Presentation at the 2011 Coverings Trade Show & Conference in Las Vegas, NV. 

Strategies And Tactics To Hop On The Green Bus In An Effort To Do The Right Thing And Drive Sales & Profits Public

Mar 11, 2011

Presentation at ExpoANTAD 2011 in Guadalajara, Mexico.

Advanced Retail Selling Skills Training Public

Mar 9, 2011

Workshop for HP Account Sales Reps in Schaumburg, IL.

Will We Ever “Party Like It's 1999” Again? Client Only

Mar 1, 2011

Presentation at the 2011 ARN Conference & Exhibition in National Harbor, MD.

Mobile Massive Growth Public

Feb 28, 2011

Presentation for the Veterans Canteen Service Chiefs in St. Louis, MO.

The Psychology Of Price And Why It Matters Client Only

Feb 21, 2011

Presentation for Nationwide Marketing Group at Prime Time 2011 Trade Show and Conference for Independent Dealers of Consumer Electronics, Home Appliances and Furniture in Las Vegas, NV.

Retail Imperatives For This Year And The Next Client Only

Feb 9, 2011

Presentation at Acuity 2011 Strategic Planning Event in Sheboygan, WI.

Big Box Retailers: Use Their Strategies to Beat Them at Their Own Game Public

Jan 24, 2011

Presentation at Surfaces 2011 - the #1 floor covering event - in Las Vegas, NV.

Preparing For The Future: The Customer Today And Tomorrow Public

Jan 24, 2011

Presentation at Surfaces 2011 - the #1 floor covering event - in Las Vegas, NV.

Elevate Your Inside Sales Client Only

Nov 11, 2010

Workshop for the Crossville and Porcelain Stone Institute Elevating Inside Sales Event in Nashville, TN.

Sales & Service Excellence Training Program Client Only

Nov 8, 2010

Workshop for Underground Clothing Store Managers in Calgary, AB.

Creating A Store Client Only

Nov 5, 2010

Presentation at the Total Solutions Plus Conference in Naples, FL.

High Performance Retailing - Moving The Needle Public

Oct 19, 2010

Workshop for Kiehl's and Designer Fragrances & Cosmetic Co. Managers in Las Vegas, NV.

Hiring Right Has Never Been Easier Client Only

Oct 13, 2010

Webinar for Underground Clothing of Canada.

Will We Ever “Party Like It's 1999” Again? Client Only

Sep 30, 2010

Presentation at The Hospital Gift Shop Healthcare Volunteer Resource Professionals 2010 Annual Meeting, Leadership Conference and Trade Show in St. Louis, MO.

Financial Strategies For Retail Success In The Hospital Gift Shop Public

Sep 30, 2010

Presentation at the Healthcare Volunteer Resource Professionals 2010 Annual Meeting, Leadership Conference and Trade Show in St. Louis, MO.

Future Perfect: Consumer Trends & Tactics To Capitalize On Them Public

Sep 10, 2010

Presentation at Furniture First 2010 Annual Symposium in Greensboro, NC.

Chicago Retail Study Tour Client Only

Jun 28, 2010

Retail Study Tour in Chicago, IL at the Footwear Event (PPT Presentation).

Social Media: You Don't Have A Choice Of Yes Or No, Just Good Or Bad Client Only

Jun 3, 2010

Presentation for ASICS Gold Accounts Conference in Austin, TX.

The 'Changed' State Of The Consumer Client Only

May 6, 2010

Presentation for the US Department Veterans Canteen Service at their Retail Conference in St. Louis, MO.

The Consumer In 2010: What Will Get Them Back Public

Apr 28, 2010

Presentation at Coverings 2010 Annual Conference in Orlando, FL.

Future Forward Public

Apr 18, 2010

Presentation for NARTA (Australia) in New York City, NY.

Making A Showrooom Into A Sales Room Client Only

Mar 24, 2010

Presentation for Crossville in Nashville, TN.

Future Forward: Consumer Trends & Tactics to Capitalize on Them Client Only

Feb 25, 2010

Presentation at the Connect 2010 Conference in Atlanta, GA.

Negotiation Skills Workshop Client Only

Feb 17, 2010

Two-Day Workshop for Joseph Mimran & Associates in Toronto, ON, Canada  on February 17 & 18, 2010.  

Retail Boot Camp Client Only

Feb 9, 2010

A Presentation at TADVS Annual Educational Conference in Houston, Texas.  

State Of The 'Retail Union' Client Only

Jan 27, 2010

A Luncheon Presentation at the 2010 AGM Retail Conference in Orlando, FL.

10 Trends that Will Make or Break Your 2010 Client Only

Jan 27, 2010

Presentation at the 2010 AGM Retail Conference in Orlando, FL.

General Merchandise & Licensed Product Leadership Session - Get Real At Retail Client Only

Jan 22, 2010

Two-Day Training For General Merchandise Managers at DOT 2010, in Dallas, TX.

Measuring Sustainability: Presenting The Sustainable Retailing Consortium Scorecard Public

Jan 13, 2010

Presentation at the NRF Big Show in New York City, NY.

There Just May Be A Silver Bullet Public

Jan 12, 2010

Presentation at the 2010 NRF Big Show in New York City (NYC).

Independents' Day at NRF: Going from Gloom to Boom - Getting your Company Ready for Quantum Change Public

Jan 11, 2010

Presentation at the 2010 NRF Big Show in New York City (NY).

Future Forward: Consumer, Market & Business Trends Client Only

Nov 9, 2009

A Presentation at The Running Event 2009 sponsored by ASICS in Austin, TX.

Ten Trends That Will Make Or Break Your 2010 Client Only

Nov 3, 2009

Presentation at tekservePOS Exclusive Retail Technology Conference in Schaumburg, IL.

An Outstanding Future - Capitalizing On Opportunities Client Only

Nov 2, 2009

Presentation at the Trek Business School Event in Waterloo, Wisconsin.

The "Changed" State Of The Consumer Client Only

Sep 29, 2009

A Presentation sponsored by ASICS for The Super Runners Shop in NYC, NY.

Sales & Service Excellence - When Good Enough Is No Longer An Option Client Only

Sep 29, 2009

A Presentation for ASICS Sales Team in NYC, NY.

Thriving In Tough Times Public

Sep 18, 2009

A Presentation for Grand Appliance and TV Sales Executives in Zion, IL.

Winning In A Tough Economy Public

Sep 14, 2009

A Presentation at Honeywell CPG Fall Event in Destin, FL.

Where Have Our Customers Gone And Will They Return Client Only

Sep 13, 2009

A Presentation at Furniture First Retail Revolution 2009 Symposium in Las Vegas, NV.

Where Did Our Customers Go And Will They Ever Come Back Client Only

Aug 15, 2009

Presentation at 'Your Road Ahead' in Orlando, FL.

Competing For A Share Of The Consumer's Shrinking Wallet Client Only

Aug 12, 2009

Presentation at Nutro Independent Retail Advisory Meeting in Nashville, TN.

Thriving In Tough Times & Getting Ready For Boom Times Client Only

Jun 23, 2009

Presentation at The Footwear Event in Nashville, TN.

Where Have The Customers Gone, When Are They Coming Back Client Only

Jun 4, 2009

Columbus IT exclusive complimentary Webinar on June 4, 2009.

It's All About The Customer: 12 Ways To Be More Attuned To Your Customer's Real Needs Client Only

May 28, 2009

Presentation for ASICS Gold Accounts in Scottsdale, AZ.

Retail New Frontiers: Thriving In 2009 And Onwards Client Only

May 28, 2009

Presentation for ASICS Gold Accounts in Scottsdale, AZ.

Twelve Tactics That You Can Deploy To Capitalize On Consumer Trends Client Only

May 20, 2009

Presentation for Stylexchange in Montreal, QC, Canada.

Twelve Consumer Trends That Are Changing The Way Companies Do Business With Them Public

May 20, 2009

Presentation for Sylexchange in Montreal, QC, Canada.

Trends To Grow The Customers You Know Client Only

May 12, 2009

Presentation at Wallace Hardware May 2009 Market in Gatlinburg, TN.

Making A Showroom Into A Salesroom Client Only

May 7, 2009

Presentation for Crossville "Selling Dealers Successfully" event in Nashville, TN.  

Merchandising A Showroom Client Only

May 7, 2009

Presentation for Crossville "Selling Dealers Successfully" event in Nashville, TN.  

Creating A Sales Room Not A Showroom Client Only

Apr 23, 2009

Presentation at Coverings in Chicago, IL on April 23, 2009.

Retail Ain’t What It Used To Be: A Preview Of The Future Client Only

Apr 23, 2009

Presentation at Coverings in Chicago, IL on April 23, 2009.

Consumers’ Wallets Are Shrinking Unlike Their Expectations Client Only

Mar 24, 2009

Presentation at ICSC 2009 Western Canada Business Forum in Kananaskis, AB.  

What To Do When Business Is Tough To Get Client Only

Feb 22, 2009

Las Vegas, NV

May You Live In Interesting Times Client Only

Feb 4, 2009

Presentation at the Canadian Eye Opener in Toronto on February 4, 2009

May You Live In Interesting Times Client Only

Jan 28, 2009

"May You Live In Interesting Times" 2 Slides Per Page for January 28, 2009 Presentation in Orlando, FL

Thriving In 2009 - What To Do Today To Grow The Business Client Only

Jan 28, 2009

"Thriving In 2009 - What To Do Today To Grow The Business" 2 Slides Per Page for January 28, 2009 Presentation in Orlando, FL

The Future Ain't What It Used To Be Client Only

Jan 24, 2009

Presentation At DOT on January 24, 2009 in Washington DC

Selling & Service Excellence Client Only

Jan 20, 2009

Slide Presentation for Selling & Service Excellence training on January 20, 2009 - Lebanon, TN

Thriving In Tough Times Client Only

Jan 15, 2009

Final Presentation for DOT 2009 on Thriving Through Tough Times: Lessons Of Winning General Merchandise Managers And Other Retailers (updated January 15, 2009) Requires separate video files to be viewed properly

Harvesting The Low Hanging Green Fruit (mp3 File) Public

Jan 14, 2009

MP3 recording of a Presentation at the National Retail Federation (NRF) 2009 Annual Convention in New York City (NY).

Harvesting The Low Hanging Green Fruit (Handout) Public

Jan 14, 2009

Presentation at the National Retail Federation (NRF) 2009 Annual Convention in New York City (NY).

Retail Ain't What It Used To Be & Now Do It! Client Only

Dec 1, 2008

Presentation to Aramark Retail Managers in Philadelphia, PA.

It Is Going To Likely Get A Lot Worse Before It Gets Better Public

Nov 20, 2008

Strategies to thrive in 2009 and onwards, downturn or no downturn.

Creating A Sales Room Client Only

Nov 6, 2008

Presentation at CTDA 2008 Management Conference in Puerto Rico (2 Slides).

May You Live In Interesting Times Client Only

Oct 23, 2008

Preesentation to the Pro Hardware Achievers Club in Half Moon Bay, Jamaica. 

The Future Ain't What It Used To Be Client Only

Oct 21, 2008

Presentation in Chicago on October 21, 2008

Retail Math Client Only

Oct 21, 2008

Presentation on Retail Math on October 21, 2008

Retail Ain't What It Used To Be & Tactics Client Only

Oct 20, 2008

Presentations at the 2008 Soccer Event in Los Angeles, CA.

Retail Management Boot Camp Public

Oct 5, 2008

A presentation at Monkee's 2008 Retreat in Wilmington, NC, on Consumer & Retail Trends, Selling & Service, Sales Performance, and Inventory Management.

Trends That Are Reshaping Your Business Client Only

Oct 1, 2008

A presentation for La Vie en Rose in Montreal, Canada

Now Do It! Client Only

Oct 1, 2008

A presentation for La Vie en Rose in Montreal, Canada

You Don't Know What You Don't Know - Trends That Are Reshaping Your Business Client Only

Sep 25, 2008

Retail Strategies & Tactics Client Only

Sep 15, 2008

Presentation at the Retail Pro User Conference in San Diego, CA.  

May You Live In Interesting Times Client Only

Sep 9, 2008

A Presentation to Clive Peeters Team in Queenstown, New Zealand

Retail 101: Executing The Basics Client Only

Sep 5, 2008

Presentation at Appliance Connexion 2008 Annual Meeting in Sydney, Australia.

The Future Ain't What It Used To Be! Client Only

Sep 5, 2008

Keynote Presentation at Appliance Connexion 2008 Annual Conference in Sydney, Australia.

May You Live In Interesting Times Client Only

Sep 3, 2008

Presentation for Electrolux Team in Sydney, Australia. 

May You Live In Interesting Times Public

Sep 2, 2008

Presentation to the NARTA Team in Sydney, Australia.

May You Live In Interesting Times Client Only

Aug 30, 2008

Training Workshop for the Pacific Harley-Davidson Team.

CUSTOM Sales Client Only

Aug 29, 2008

CUSTOM Sales Workshop for the Pacific Harley-Davidson Team.

Recession Proof Your Business - Tactics To Win The Race Client Only

Aug 28, 2008

A presentation at Interbike in Las Vegas, NV

New Trends that are Re-shaping Shoe Retailing Client Only

Jul 27, 2008

A Keynote Presentation at NSRA Retail Dollars & Sense Conference in Las Vegas (NV).

What Exactly Is A Good Leader? Public

Jul 18, 2008

Webinar for the Ceramic Tile Distributors Association.

30 Things To Do In Business When Business Is Tough To Get Public

Apr 29, 2008

Presentation at Coverings 2008 Annual Convention in Orlando (FL).

Negotiation Skills For Buyers, Sellers And Everyone Public

Apr 29, 2008

Seminar on negotiation skills at Coverings 2008 Annual Convention in Orlando (FL).

Blooming Amidst All The Gloom & Doom Public

Apr 10, 2008

Presentation for NARTA Australia at the 2008 Retail Study Tour in Chicago (IL).

Prepare For The Worst And Expect The Best Public

Apr 9, 2008

The Future Ain't What It Used To Be Public

Apr 1, 2008

Presentation to the International Council of Shopping Centers (ICSC) in Alberta, Canada.

What It Takes To Win At Retail Today Public

Mar 4, 2008

Presentation at the RIS Technology Conference in Orlando (FL).

Selling With Passion And Professionalism Public

Feb 29, 2008

Seminar on selling and service skills at Eureka Annual Convention in Punta Cana, Dominican Republic.

People Ready Retailing, The Integrated Enterprise Public

Oct 24, 2007

Challenges Of The Future - The Rebirth Of Small Independent Retail In America Public

Sep 27, 2007

Presentation to the National Bicycle Dealers Association (NBDA) in Las Vegas (NV).

People Still Count Public

Sep 27, 2007

Seminar on selecting, training, and leading staff for the NBDA in Las Vegas (NV).

Creating The Luxury Experience Public

May 17, 2007

Seminar on the luxury market and the luxury consumer for Swarovski Managers in Chicago (IL).

Lost In New York Public

Jan 15, 2007

Presentation for the National Retail Federation (NRF) 2007 Annual Conference in New York City (NY).

Category Management Fundamentals Public

Dec 1, 2006

Webinar to the Retail Systems Alert Group sponsored by Intel and JDA Software.

Open-To-Buy Made Simple Public

Nov 12, 2006

Seminar on Open-To-Buy at the 2006 Running Conference sponsored by ASICS. 

It's All About The Customer - How To Really Sell In Your Store Public

Sep 25, 2006

Seminar on selling and handling customers' complaints for Dell's launch of their new retail venture in Dallas (TX).

Retail Selling Ain't Brain Surgery, It's Twice As Hard! Public

Sep 21, 2006

Seminar on retail selling and service for Macy's Managers in New York City (NY).