Store Operations Programs

Improve Store Operations and Productivity,
Maximize Profitability

Store Operations Programs

We work with corporations of all sizes to help build their best operational practices and increase their profitability. Our programs are entirely customized to meet the specific requirements of our clients. Ultimately, clients own, operate and can adjust these initiatives, projects and plans to meet ongoing challenges and opportunities.

Objectives:

Help retailers identify, define and implement best store operational practices
Advise retailers on how to leverage a store operations optimization strategy to increase sales and profits
Provide the knowledge and tools to mange and maintain operational new procedures

Methodology:

Meet with the Operations Team to define scope & goals of the project in detail
Gather and review existing policies, procedures and training manuals’ content, format and organization. Develop a preliminary plan for policy and procedures database definition, organization, composition and user use/reference interface
Conduct store visits to better ‘profile’ the client's target customer knowing that all operational best practices are ultimately aimed at ensuring the best experience for the customer. Additionally, gather input from each store’s team on challenges and opportunities with existing operational procedures if existing
Develop, produce and validate the new operational procedures and documentation (manuals) including rewriting of existing ones if needed as well as writing of new procedures that we recommend for introduction and use based on our knowledge and expertise on best retail operation standards
Provide a roadmap for ongoing maintenance and updating of the new store operations

Our Store Operations Consulting Services include:

Existing store operations documentation review
Writing/re-writing of policies and procedures
Testing and validation
Introduction and implementation plan
Ongoing management, update and maintenance recommendations (people responsible, timing, methodology, etc.)

Store Operations Review Programs

We work with corporations large and small to build their store best operational practices and increase their profitability. Our programs are entirely customized to meet the specific requirements of our clients. Ultimately, clients own, operate and can adjust these initiatives, projects and plans to meet ongoing challenges and opportunities.

Objectives:

Help small to mid-sized retailers in their day-to-day store merchandising and operations
Provide valuable outside, confidential, practical and realistic advice on how to increase sales and profits
Provide the knowledge and tools that will allow them to go from small to "big stores" results in the first six months

Methodology:

A background document is sent in advance to the retailer to gather data on the client’s store (or stores) and its operation (the Store Operations Review document is about 12 pages long and allows us to get organized prior to the visit)
The first visit is generally a full day and in this visit we review the background document and identify the areas that the retailer needs advice and direction on. It also includes a store (stores) "walk around" with many issues addressed right then and there. At the end of the visit, a preliminary "To Do" list is given to the retailer. This list contains at least twenty items for immediate attention by the retailer. Within ten days a written report is sent to the store Owner/Manager. It documents the To Do list with:
Immediate action on low cost, high payback solutions
Secondary actions to be completed once the first steps are completed
About 6-8 weeks later a second visit is made to see what has been done, what problems have cropped up and what extra advice and ideas are needed. There is a brief report after this visit. This visit often encourages the Owner/Manager to complete all the To-Dos in the first visit as they know we are coming back!
A final visit is made about two months after the second visit. This final visit is intended to fine tune all the recommendations, prepare a mid to long term plan to keep everything on track and to give the retailer a written game plan for the future
Throughout the entire program and for up to six months following, advice is available via e-mail and phone whenever required by the store/s Manager/Owner