Designed, developed and facilitated a Core Management Skills training program for a major footwear company.
Client:
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The largest manufacturer and retailer of footwear in the world with operations in 70 countries. |
Participants:
- Training and Operations Managers
- Junior Managers from all disciplines
Challenge:
Bata International wanted to create a common vocabulary and standard benchmark of foundational knowledge of its core functional areas of retail, non-retail sales, manufacturing, product development, finance, and human resources plus other management skills such as, technology, negotiation and leadership for all its Managers worldwide.
Solution:
Dionco designed a 14-Module management development program that concentrated on Bata’s key functional areas plus the additional management skills.
We delivered the program to the company’s appointed Project Leaders
through Train the Trainer Seminars of 14/15 days on average. We taught the Project Leaders how to deliver the training and organize the courses for their Managers.
Program Overview:
- "5 Days = 5 Years!" The Program includes 14 Modules.
- Module 1: Introduction to the Program
- Module 2: Marketing
- Module 3: Product Knowledge
- Module 4: Product Development
- Module 5: Manufacturing
- Module 6: Merchandise Budgeting and Planning
- Module 7: Merchandise and Store Visual Presentation
- Module 8: Selling and Service
- Module 9: Non Retail Sales
- Module 10: Finance
- Module 11: Human Resources
- Module 12: Leadership
- Module 13: Negotiation
- Module 14: Technology
- Pre-Tests are given to the participants the day before each Module’s presentation. They allow the participants to identify gaps in their knowledge and help them to better focus their attention during the course.
- The Module is presented in Power Point and with the supplement of material included in the Appendix of each Participant’s Manual and Leader’s Guide
- Post-Tests are given to the participants the day after each Module’s presentation. The goal is to evaluate the degree of knowledge and skills acquired as a result of the training provided
- A course Final Test is given to the participants at the end of the 5 day-training to further evaluate the level of learning of the entire program
Program Special Features:
- Coordinator’s Guide
- Leader’s Guide
- Participant’s Manual
- Slide Presentation
- Introduction to Teaching the CMSP
- Presentation Dos and Don’ts
- Pre, Post and Final Tests with Answer Keys
- Answer Sheets and Excel Spread Sheet to key in the Participants’ Scores and calculate Raw and Percentile Scores
- Exercises, Simulations, Role-Plays and Case Studies with Solutions and Debriefs
- Glossaries of Terms
- Reading Suggestions
- Training Checklist
- Course Agenda
- Evaluation Forms
- Planning Calendar
- Certificate of Achievement
Services Provided:
- Instructional Design (content and format)
- Train the Trainers Seminars Delivery
- Training Results Tracking System
Results:
- The program was introduced in Europe, Asia, Africa, North and South America
- The program is being included by the company in each manager’s career plan
- The participation in this program is a prerequisite for any other management development program designed by the company for higher level position
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