Project by Type/Client
Store Operations Review (SOR)© & Retail Study Tour Programs
Selling & Service Improvement Programs
Retail Merchandising Systems & Processes
Retail Technology Solutions
Other: Expert Witness Services
Other: Leadership Development Programs
Other: Basics Of Retailing Credential Programs
Sample Project
Collaborated with Infosys Technologies and the NRF Foundation in the development of a unique credential for use by companies aiming to measure their employees’ understanding of the retail business. |
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| Client Infosys Technologies & National Retail Foundation (NRF) Infosys Technologies is a global leader in IT business solutions. The NRF Foundation is the research and education arm of the National Retail Federation. |
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Challenge
Create a unique credential to measure and validate Infosys Project Managers’ retail domain mastery. Make it available to other managers and salespeople from other industries to help them understand retail and its operations and improve their effectiveness in selling their products and solutions to retail clients.
Solution
We were selected to be part of a team of subject matter experts (retailers, consultants and industry specialists) responsible for identifying core retail industry and operations knowledge and skills.
Program Overview
- Definition of Retail
- Classification of Retailers
- Key Attributes of Retail Stores
- Basics of Merchandise Planning
- Basics of Merchandise Management
- Basics of Pricing
- Basics of Advertising & Promotions
- Basics of Warehouse Management
- Understanding Retail Consumers
- Basics of Customer Management
- Typical Retail Organization Structures
- Key Retail Performance Measures
Results
The new credential is currently used worldwide by Infosys and available for purchase to all other businesses interested in assessing and providing retail knowledge to their staff.
