Sample Project

Lindt & Sprüngli had opened a manufacturing facility in Stratham New Hampshire to supply their North American customers. As part of the factory, Lindt had opened up a small factory store. The factory store was such an immediate success that it was decided that they would open up more retail stores. Technology was needed that could not only run the stores POS but also maintain a customer database and interface with the manufacturing company financial reports.

Completed a needs' analysis that examined every component of Lindt & Sprüngli’s business. Proceeded to suggest additional best practices where appropriate, completed a system architecture blueprint, prepared a RFP for suppliers which was sent to fourteen potential suppliers, rated the responses, selected the final solution, assisted in negotiations with the selected vendor, and then monitored the project during install.

• Needs' analysis
• Request for Proposal
• Analysis of responses to RFP
• System recommendation
• Negotiation with vendor
• Project timeline and plan
• System architecture and blueprint
• Follow up

• Lindt & Sprüngli went live with 13 stores on POS in the first week and an additional 12 stores the next week. Polling was tested and adjustments made
• The company was able to track a customer’s purchase history in their stores and make specific decisions on how to increase sales and repeat business with each customer